Difficult Conversations (HBR 20-Minute Manager Series)
Whether you've been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one "right" way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively.
Difficult Conversations takes you through the basics of:
• Crafting a clear message
• Identifying the other person's goals
• Developing and maintaining a positive mind-set
• Conducting a productive conversation
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